At HAVENTINY, it is our priority to ensure that customers are completely satisfied with their purchase. That’s why we offer a 30-day money-back guarantee on all regular priced items if you are not 100% satisfied with your purchase.
All return shipping costs are the responsibility of the customer. We recommend using a tracked shipping method to ensure your return reaches us safely, as we cannot be responsible for lost, stolen, or undelivered parcels.
How to Start a Return:
- Visit our Contact Page.
- Select “Return Request” as your reason for inquiry.
- Provide the product information for the item(s) you wish to return and the reason for your return.
- If approved, we will email you your Return Authorization Number (RA#) along with the return address.
- Purchase postage with tracking at your preferred post office, and reference your RA#.
We do not accept returns or refunds for the following:
- Products returned without an authorized RA#.
- Products not in their original condition.
- Products without their tags attached.
- Products that appear worn or smell of perfume, deodorant, or tan.
- Products that are marked or damaged in any way.
- Orders with incorrect addresses entered by the customer.
Our returns department reserves the right to refuse any return that does not meet the above conditions. In such cases, the item will be sent back to the original shipping address.
EXCHANGES
At this time, we do not offer exchanges. To streamline our process, we handle all returns with refunds. If you wish to order a different item, you can make a new purchase directly on our website after returning the original item.
WHERE IS MY REFUND?
We will process your refund within two (2) business days of receiving your return.
- Credit/Debit Card refunds may take up to five business days to post to your bank and up to two billing cycles to appear on your bank statement.
- Store Credit refunds may take up to 24 hours to process and will be emailed to you. You can check your store credit balance online.
- PayPal refunds may take 7–10 business days to post.
Refunds are applied to the original payment method. If multiple payment methods were used, the refund will first be applied to your credit card, debit card, or PayPal account up to the original charged amount, with any remaining balance applied to store credit.
STORE CREDIT
Store credit will be emailed to the original email provided in the form of a discount code. Please note:
- Store credit cannot be transferred to another person or account.
- Treat store credit like cash, as it never expires.
- Store credit is provided in £/GBP.
- Your use of store credit implies acceptance of our Terms & Conditions.
WRONG ITEM SENT
In the unlikely event that you receive the wrong item, please contact us within 30 days of the delivery date, and we’ll resolve this as quickly as possible.
Here’s how to start:
- Go to our Contact Page.
- Choose “Return Request” for your inquiry reason.
- Include:
- Your order number.
- The name of the item you did not receive.
- The name of the item you received instead.
- A clear photograph of the item you received.
Once we receive this information, our Customer Support team will assist you promptly.
FAULTY ITEMS
If you’ve received a faulty item, we sincerely apologize. Please notify us within 14 days of the delivery date, and we’ll resolve the issue promptly.
How to start:
- Go to our Contact Page.
- Select “Return Request” for your inquiry reason.
- Provide:
- Your order number.
- The name of the faulty item.
- Photos clearly showing the fault.
Once we’ve received this information, our Customer Support team will handle the issue as quickly as possible.