At HavenTiny, we strive to ensure that you are fully satisfied with your purchase. If you are not happy with your purchase, you may request a refund within 30 days from the date of purchase.
Refunds will be issued under the following conditions:
- Product Description: The product does not match the description provided on our website or in the product documentation.
- Compatibility Issues: The software is not compatible with your system or devices.
- Duplicate Purchase: You accidentally purchased the same software more than once.
- Functionality Issues: The product is not functioning as intended and our technical support team is unable to resolve the issue.
Refunds will not be issued for the following reasons:
- Change of Mind: You have changed your mind about the purchase.
- Technical Expertise: You lack the necessary technical expertise to use the product.
- License Violation: You have violated the terms and conditions of the product license agreement.
How to Request a Refund:
- To request a refund, contact our customer service team at hello@haventiny.com with your order number and the reason for your refund request. We may require additional information or documentation to process your request.
Refund Processing:
- Once your request is approved, we will initiate the refund process. A credit will be applied to your original method of payment. Please allow time for your card issuer or payment processor to process the refund.
Third-Party Payment Processors:
- If your purchase was made through a third-party payment processor, their refund policy may apply. We will provide instructions on how to proceed with the refund process in such cases.
Thank you for choosing HavenTiny. We appreciate your business and hope you are satisfied with your purchase.